Aqua-Resin Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of the shipping date for a refund of the purchase price. (Please note that your original shipping fees are non-refundable.) To begin a return, contact us at arcustomerservice@aquaresin.com or (212) 226-1208.

Please return the item in the original packing materials with a copy of the packing slip or invoice. The entire item, in its original condition, must be returned in order for us to exchange it or issue a refund. A 10% restocking fee will be charged on all returns.

Returns due to an error on our part or due to the item being defective will be given full credit. The replacement item will be shipped to you at no charge.

For items being returned not due to an error or defect, the customer will be responsible for return shipping costs. Please keep your shipping receipt until you have received your refund. Refunds will be issued to the card used for the initial purchase.